ORDERS

How long does it take to process my order?

Orders are typically processed within 1–3 business days. During launches or high-demand periods, processing times may be slightly longer.

Can I cancel or change my order?

If your order has not yet been processed, we may be able to make changes. Please contact us as soon as possible. Once an order has been dispatched, we are unable to cancel or modify it.

How can I track my order?

Once your order has shipped, you’ll receive a confirmation email containing your tracking information.

SHIPPING

Do you ship internationally?

Yes. L’art du Noir ships worldwide. Shipping costs and delivery times are calculated at checkout based on your location.

How long does shipping take?

Estimated delivery times:

* Ireland: 1–3 business days
* United Kingdom: 2–5 business days
* Europe: 3–7 business days
* International: 5–12 business days

Please note these are estimates and may vary depending on customs or local courier services.

Will I have to pay customs or import fees?

International orders may be subject to customs duties or import taxes. These charges are the responsibility of the customer.

RETURNS & EXCHANGES

What is your return policy?

We accept returns within 14 days of delivery, provided items are unworn, unwashed, and returned in their original condition with all tags attached.

How do I start a return?

Please contact our customer support team with your order number, and we’ll guide you through the return process.

Are sale items refundable?

Unless required by law, sale or promotional items are final sale and cannot be returne

PRODUCT

How do your garments fit?

Our garments are designed with a contemporary fit. Please refer to the Size Guide on each product page before purchasing.

How should I care for my clothing?

To preserve the quality of your garment:

* Wash inside out on a cold, gentle cycle.
* Do not bleach.
* Air dry where possible.
* Iron on low heat if needed.
* Avoid tumble drying.

Will sold-out items be restocked?

Some collections are limited edition and may never return. Follow us on social media or subscribe to our mailing list for restock updates and future releases.

CONTACT

Need More Help?
If you have any questions, We'd love to hear from you.

Email: lartdunoir@gmail.com
Response time: Within 24 - 48 business hours

l'art du noir